About Usabilla

The digital landscape can be overwhelming. Unpredictable, ever-changing, and advancing faster than ever. So, how do you ensure that your company stays relevant? How do you stay ahead and remain profitable in the future?

At Usabilla, we believe that by knowing exactly what customers value, companies can build thriving digital platforms that not only drive results but outlast change.

We empower brands like KLM, Tommy Hilfiger, and Toyota to become truly customer-centric by improving digital experiences on websites, apps and emails. Through targeted surveys and embedded feedback options, enterprises acquire the ultimate solution to capture the voice of their customers, collect quantitative along with qualitative data, and turn insights into actions that drive success.

Our technology is designed in a way that encourages customers to share feedback at any point of the customer journey. By giving customers a voice, enterprises not only see what is happening through regular quantitative analytics, they also understand why.

Strong integrations between Usabilla and existing systems give a full and actionable picture of the entire digital journey, while effortlessly combining different sources of data. As a result, companies are testing, measuring and optimizing continuously to improve the business impact of their customer experience programs.

Founded in 2009, Usabilla experienced phenomenal growth and is now a leading digital Voice of Customer solution, trusted by major brands around the globe. With offices in New York, London, Berlin, Amsterdam and Sydney, we all share one mission: Make digital experiences better by empowering enterprises to put their customers at the heart of their strategy.

In April 2019, Usabilla was acquired by SurveyMonkey, a global leader in survey software. Combining Usabilla’s drive to “start asking why” with SurveyMonkey’s mission to “power the curious,” it's a powerful partnership. Learn more about this exciting new development on our blog and the SurveyMonkey blog.

With Usabilla, start asking Why

Usabilla Timeline

Amsterdam Office

Usabilla B.V.

Rokin 16, 1012 KR, Amsterdam, The Netherlands

Our Location

New York Office

Usabilla Inc. Visiting address

205 Hudson Street - Floor 8, NY 10013, New York, USA

Usabilla Inc. Mail address

228 E 45th Street - Suite 9E NY 10017, New York, USA

New York

Berlin Office

WeWork Sony Center

Kemperplatz 1, 10785 Berlin Germany

London Office


1 St Katharine's Way, St Katharine's & Wapping, London E1W 1UN, United Kingdom

Sydney Office

Suite 12.03

20 Bridge Street, NSW 2000 Sydney Australia

Our Happy Customers

20,000 professionals worldwide trust Usabilla

read their success stories

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