Customer Feedback Forms & Customer Feedback Surveys
Usabilla's feedback experts can help you to design high-converting customer feedback surveys and forms, no matter what kind of feedback you're looking for. Our customer feedback software allows you to design, edit, and launch feedback forms and surveys across your website, app, and emails in an instant. This way, you have full control over your customer feedback.
Small, targeted, slide-out, modal surveys that don't disrupt the customer's journey. Ask exactly the right person the right question at the right time for high converting surveys.
General Feedback Form
Allow your customers to offer their feedback through a feedback button on your website.
With Usabilla's screenshot functionality, add context and clarity to your customer feedback. Your customer can include a screenshot of exactly where they're experiencing issues.
In-Page feedback allows you to collect a quick thumbs up or thumbs down to measure the quality of content or features on your website.
For more insight, recruit partipitants to take longer surveys on your website or in your emails.
Importance of Customer Feedback
If customers are unhappy, feedback will let you know where and why. Once you find a solution that works for your organization, you can immediately perform customer feedback analysis and find exactly where you're excelling and where you're falling behind. Comments, suggestions and even complaints offer invaluable insights you can use to improve your product and experience.
Top companies know that collecting and listening to customer feedback improves products, services and experiences. Collecting customer feedback keeps your finger on the pulse of your customer's sentiment. Not only can you improve your digital channels with customer feedback, you also gain invaluable insight into what your customers expect from you in the future. Show your customers that you care. By collecting feedback, your customers know that you value their opinion. Every company can benefit from collecting customer feedback, and a Voice of Customer solution can help you start and scale your project.
Learn more about a Voice of Customer solution with our expertsrequest a demo
Measuring Customer Feedback
Customer feedback is often quantified through common customer experience metrics such as Goal Completion Rate (GCR), Customer Effort Score (CES), Customer Satisfaction (CSAT), and Net Promoter Score (NPS). The CX Pyramid represents the essential CX metrics used to measure customer feedback. Start by getting an understanding of how your customer experiences your website or product. Are they able to reach their goal? Was it easy to use? Once your customers report that they're easily able to achieve their goals, you want to know if they enjoyed their experience by collecting an emotional score rating. From there you can capture NPS which shows how likely your customer is to recommend your product or service to others in their network.
Managing Customer Feedback
With feedback labels, filtering, easy exporting and automatic email updates you can constantly stay up-to-date and track the health of your digital channels across the full customer journey. Usabilla's software integrates with many of the tools you already use in your tech stack. Combine Usabilla with your existing tech stack or use our API to combine with analytics, customer support, and ticketing software to get the full view of your qualitative and quantitative feedback data.
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