Ebooks & Guides

Optimize your digital customer experience with our free resources.

The User Experience (UX) Research Guide

Everything you need to know to conduct a successful user research program.

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How the Financial Industry Should Use Digital Feedback to Boost Customer Loyalty

Discover how financial institutions can collect feedback to improve the digital experience and build long-lasting relationships with customers.

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How to Use Real-Time Feedback for Bug Tracking

Learn how to use real-time feedback to fix bugs and create a seamless customer experience.

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The Complete Guide to User Experience Metrics

How to use the most popular UX metrics, improve the user experience and prove the ROI of your projects.

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The importance of VoC in times of Crisis

Adapt your CX strategy to stay connected with your customers.

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The Ultimate Guide to Customer Feedback

Our best customer feedback practices and principles

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10 Things to Consider when selecting a Voice of Customer Solution

Gain a deeper understanding of how to choose the right solution.

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How to Become a Customer-Centric Company

Understand the key drivers of a customer-centric strategy

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Next Level CX: The Brands That Are Getting It Right

The 6 elements of an exceptional customer experience

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UX Fundamentals: Concepts, Process & Proving The Value

Everything you need to know about getting started with UX

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UX Fundamentals: Interaction Design

The 6-step process for building great interactions that delight your users

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Designing A Checkout Flow That Converts

We analyzed hundreds of customer journeys to gather these 16 top tips

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Mobile Commerce Optimization

8 simple strategies to create an optimal mobile experience that converts

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Combat Shopping Cart Abandonment

Quick and easy methods to bring back lost customers and keep them

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Idiot Buttons: The Placebo in UX Design

Put users’ minds at ease and increase the perceived value of your UX content

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