Our collection of news and press releases.

October 21, 2019

New Live Capture Functionality for Usabilla for Apps

The new Live Capture functionality in Usabilla for Apps allows your customers to add a screenshot or a photo from their library when leaving feedback, with the ability to add text and drawings to the photo to give more context about the issue. Live Capture is a strong addition to the Usabilla product that will leave your customers feeling heard and you with the information you need to efficiently improve.

October 02, 2019

IBM and Ferguson Awarded for Stand-Out Approach to Feedback During Usabilla Global Exchange

IBM and Ferguson were awarded during the Exchange, an event marking Usabilla's 10 year anniversary & first global customer event since acquisition by now-parent company SurveyMonkey.

September 18, 2019

How SDU Continuously Improves its Customer Experience with Usabilla

Sdu, Dutch Publishing Company, selects Usabilla as its Voice of Customer solution to improve the overall customer experience (CX) of its online products and channels.

September 5, 2019

Greg Johnson Appointed VP of Engineering at Usabilla

Usabilla is thrilled to announce Greg Johnson has been appointed as the new Vice President of Engineering. Greg’s experience in managing large engineering teams with complex and extremely high scale systems at DocuSign and Microsoft equips him with the expertise and leadership skills to drive Usabilla’s team to success.

August 5, 2019

Usabilla Named Leader in Enterprise Feedback Management, Grid Report

G2 Crowd’s customer feedback platform helps businesses make smart software investments by highlighting verified customer-reviews. Usabilla scored above category average in feedback aggregation, ease of use, and quality of support.

July 17, 2019

Usabilla is Officially ISO 27001:2013 Certified

At Usabilla, security is always a top priority. In an era where digital threats are significantly widespread, a SaaS company cannot fail to have adequate security controls in place to deliver a trustworthy product. We are therefore pleased to share that, as of July 10th, 2019, Usabilla is officially ISO 27001:2013 certified.

May 31, 2019

Usabilla 360: Learnings from a Customer Workshop on Feedback

The purpose of Usabilla 360 is to exchange knowledge and best practices on how our customers use the Ask, Analyze and Act framework. Our customer success managers invite customers from different horizons but with shared challenges around collecting user feedback.

May 20, 2019

Usabilla Named a Strong Performer in 2019

Usabilla, a SurveyMonkey company, announces today that it has been named a Strong Performer in The Forrester Wave™: Digital Voice-Of-The-Customer Specialist Platforms, Q2 2019.

March 5, 2019

Usabilla Joins SurveyMonkey

Usabilla has entered an agreement to be acquired by SurveyMonkey, a California-based, global survey software company. The complementarity of products, as well as the capability of strengthening each other’s regional presence, were decisive in taking this big step together.

January 22, 2019

The Future of European Tech in the French Market

We had the honor of participating in a panel discussion about the future of European tech in Paris. As our position in France is on a path to exponential growth, it was great for our Heads of Business Development to align with industry leaders on learnings and opportunities for the future.

January 16, 2019

A New Year’s Toast to Better Buyer Journeys

We invite our customers to join us for New Year’s drinks at our Amsterdam office on Thursday, January 24th. Let’s share the struggles faced last year with online experiences for our customers and nip these in the bud for smoother shopping ahead.

January 10, 2019

Usabilla Announces Partnership with Salesforce

It is important to take action on your collected feedback; however, the sheer amount of feedback can be overwhelming. That’s where Salesforce comes in to supplement our Voice of Customer solution, a new AppExchange integration we welcome with pride!

December 13, 2018

AB Tasty x Usabilla Collaborative Meetups: CRO & SnaCX

We were thrilled to host the first ever AB Tasty x Usabilla meetup at our Amsterdam headquarters. As a leader at the forefront of the optimization world, it was great to collaborate with AB Tasty on not one, but two CRO & SnaCX events, with the second meetup taking place in Paris.

December 10, 2018

Forrester & Usabilla Webinar: 2019 CX Predictions

We were thrilled to invite Forrester analyst Faith Adams for an exclusive webinar, hosted by Usabilla's Katie Hickey, covering CX predictions for 2019, the value of tuning in to your customers through feedback analysis and how a VoC program is a clear path to improved ROI.

November 12, 2018

Usabilla Unites Teams with Office Expansion on Rokin

Following a few months of construction and after securing the lower floors of their Rokin office, the Usabilla headquarters expanded its centrally-located space. Officially reunited, Usabilla is set to reach new heights with all Amsterdam teams now under the same bright, transparent roof.

October 25, 2018

Usabilla Ranks in Forrester’s Now Tech: Voice of the Customer Vendors Report

Among the mid-size vendors featured in Forrester’s Now Tech report, Usabilla is honored to be included. As our business strategy is one of continuous development and genuine customer-centricity, you won’t have to turn elsewhere for a fully cross-functional, integrated approach to feedback.

October 22, 2018

Usabilla officially launches new reporting services

Usabilla has launched new reporting services, helping customers get the most out of user feedback gathered through our globally used Voice of Customer (VoC) solution. For this service, we collaborate with Blauw Research, who recently joined as a Usabilla solution partner.

October 8, 2018

Usabilla Sponsors Conversion Jam in Stockholm

End of September, Usabilla attended Conversion Jam in Stockholm. As the world’s largest growth and conversion event, we were excited to be sponsoring and speaking there this year on “How to Crowdsource & Master the Art of Listening to Your Customers.

September 28, 2018

Usabilla Global Exchange 2018, The Customer Experience Award Winners

Every year, during the Global Exchange, Usabilla organizes an Award Session to recognize and celebrate the most innovative and customer-centric organizations that work with a Voice of Customer solution. Read the entire press release to find out who won this year.

August 5, 2018

G2 Crowd Leader in Enterprise Feedback Management Software

As a leading Voice of Customer (VoC) technology provider with customers in more than 50 countries, Usabilla has been named a Category Leader for Enterprise Feedback Management Software by G2 Crowd, a popular software user review site, in its Summer 2018 Grid Report.

July 27, 2018

The Customer Experience Event of The Year

With only two months to go, our Global Usabilla Exchange is really shaping up. And we have some exciting news about what is going to be one of the leading customer experience events of the year.

July 10, 2018

Usabilla Global Exchange: The Future of Customer Experience

Our annually recurring Global Exchange event will take place on Thursday the 27th of September in Amsterdam. The event brings together over 300 industry professionals in a picturesque setting to discuss "The future of Customer Experience" in the digital age.

July 10, 2018

Rabobank has implemented Usabilla to create seamless digital experiences

Rabobank won the 10th edition of the CustomerFirst Awards in the “banks” category, which is offered to the most customer-friendly organization in the Netherlands. This was achieved thanks to Usabilla’s VOC solution

June 07, 2018

Usabilla for Websites presents: Case Management feature

In order to organize and disseminate feedback as quickly as possible, we’ve introduced a leaner workflow with more convenient ways to manage the voice of your customer.

May 09, 2018

Chattermill & Usabilla: Human Experience 2018 Meetup in London

Hosted by Usabilla and Chattermill, the Human Experience meetup takes a people-centric approach to how we design experiences for the digital world, focusing on how listening and understanding is the key to building experiences that people will love.

May 03, 2018

Usabilla Helps BSH Home Appliances AB to Become More Customer-Centric

Usabilla B.V. ( is proud to have been selected by BSH Home Appliances AB, that hold brands like Bosch, Siemens and Neff, as the company’s Voice of Customer solution to capture real-time feedback from users on its website.

Feb 27, 2018

Joblift Selects Usabilla as its Voice Of Customer Solution

Usabilla B.V. ( is proud to have been selected by Joblift as the company’s new Voice of Customer solution.The innovative job platform aims to gain an in-depth understanding of visitor behaviour to better invest in the user experience.

Oct 03, 2017

Usabilla continues global efforts with a new office in Sydney

Usabilla, the Voice of Customer platform, is proud to announce its expansion into the APAC region with the opening of a new regional headquarters in Sydney. This will be the company’s fifth regional office to open outside of its headquarters in Amsterdam.

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